Take Charge… Take Charge is

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Take Charge… Take Charge is an idiom meaning “to assume control or responsibility and dates back to the ’s.” (Christine Ammer, Heritage Dictionary of Idioms, Houghton Mifflin, p. ) Now more than ever, Contact Center leaders need to “take charge” of the Contact Center’s Value and Visibility. Think of it as your reputation. Leaders need to consistently position the Contact Center as an enterprise Strategic Asset rather than a factory-like, back-room operation.







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n readerself-servicesensitivity trainingshift changesvoice isolationwellbeingWFHWFMwork from homeworkforce management Linda Harden Linda Harden blog.contactcenterpipeline.com Linda Harden is President and Publisher of the monthly contact center management journal,